Website Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Eleven Winery's relationship with you in the context of this website.

The term “Eleven Winery” or “us” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.

This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website that are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States.

Accessibility Statement

Eleven Winery strives to ensure that its services are accessible to people with disabilities. Eleven Winery has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort, and independence.

Accessibility on Elevenwinery.com

Elevenwinery.com makes available the UserWay Website Accessibility Widget that is powered by a dedicated accessibility server. The software allows Elevenwinery.com to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1).

Enabling the Accessibility Menu

The Elevenwinery.com accessibility menu can be enabled either by hitting the tab key when the page first loads or by clicking the accessibility menu icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.

Disclaimer

Eleven Winery continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible, and unhindered use also for those of us with disabilities.

In an ongoing effort to continually improve and remediate accessibility issues, we also regularly scan Elevenwinery.com with UserWay's <a href="https://UserWay.org/scanner" title="Free Website Accessibility Scanner">Accessibility Scanner</a> to identify and fix every possible accessibility barrier on our site.

Despite our efforts to make all pages and content on Elevenwinery.com fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.

Here For You

If you are experiencing difficulty with any content on Elevenwinery.com or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.

Contact Us

If you wish to report an accessibility issue, have any questions, or need assistance, please contact Eleven Winery Customer Support as follows:

Email: cheers@elevenwinery.com

Phone: 206.780.0905

Online Ordering Policy & Timeline

Credit Card Charges

Orders are by credit card only. We accept Visa, MasterCard, and American Express.

Minimum Purchase

No minimum purchase is required.

Timeline

All orders are processed as quickly as possible.

Orders are shipped via UPS Ground unless expedited shipping is specified. To expedite an order, please email orders@elevenwinery.com.

Orders are shipped on Monday and Friday (depending on your location in the US), not including holidays or weekends and depending on weather limitations.

Expect 2 days (Pacific Northwest) to 5 days (East Coast) for delivery.

The delivery timeframe depends on the distance from our winery and the day the order was received.

Shipping Policy

Legal Requirements

You must be 21 years of age or older, to order or receive alcoholic beverages from Eleven Winery. Receipt of shipments containing alcoholic beverages requires the signature of a sober adult (a person 21 years of age or older who is not intoxicated). Wines purchased from Eleven Winery are not for resale and are for personal consumption only.

States Authorized for Direct Shipment

Due to the ever-changing nature of wine shipping laws, our current shipping states may fluctuate based on current permits. If you encounter trouble checking out and shipping to your state, please email us at orders@elevenwinery.com for more information.

At this time, in an effort to comply with complicated alcohol shipping laws, Eleven Winery cannot ship to the following states: Alabama, Arkansas, Connecticut, Delaware, Kentucky, Michigan, Mississippi, Montana, North Carolina, New Jersey, Rhode Island, South Dakota, and Utah.

Shipping Costs

UPS Ground is Eleven Winery’s carrier of choice. Shipping costs may vary depending on the shipping method chosen at check out. These rates are available to preview when you place your order.

Wine is a Delicate Commodity

Wine is a perishable commodity. Wine does not like extremes of temperature: hot humid summer and cold winter weather may adversely affect the condition of your wine during shipment. Eleven Winery will hold shipments depending on the weather. If your shipment is delayed due to weather you will be notified and provided an estimated ship date. If the purchaser chooses to ship outside of our recommendation, Eleven Winery is not responsible for and will not replace wine that is damaged by extreme weather conditions during shipment. When your wine order is picked up by the common carrier for delivery, responsibility for the wine becomes the responsibility of the purchaser.

Delivery & Returned Shipments

UPS will attempt to deliver packages containing alcohol 3 times before sending it back to Eleven Winery. Original shipping charges are non-refundable. Additional shipping charges will apply to reship returned packages.

If a package is returned, please contact Eleven Winery by emailing orders@elevenwinery.com.

Online Orders Returns & Refunds Policy

Returns & Cancellations

Eleven Winery guarantees the quality of all our wines and merchandise. Your satisfaction is our first priority. If for any reason you are dissatisfied with your order, please contact us within 30 days of receipt of your order at orders@elevenwinery.com.

Eleven Winery processes refunds to the credit card used at the time of purchase upon receiving your returned shipment. Please allow 1-2 billing cycles for the refund credit to appear on your statement.

Wine Club Cancellation

Wine club memberships may be canceled with no obligation any time after the first year of membership. Memberships may be canceled via email at club@elevenwinery.com or in our tasting room or winery. Please ensure you receive a confirmation of cancellation for your records.

Eleven Winery reserves the right to cancel your wine club membership at any time. If your credit card is not updated for two (2) releases, your membership will be canceled. If you do not pick up wine for three (3) releases and not contacted the wine club manager at club@elevenwinery.com, your membership will be canceled and you will receive a gift certificate for the amount due. You will not receive a wine club discount after your membership is canceled unless you choose to rejoin the club.

Proposition 65

Proposition 65 (Prop 65) is a state ballot initiative intended to protect California citizens and the state’s drinking water sources from chemicals known to cause cancer, birth defects, or other reproductive harm, and to inform citizens about exposures to such chemicals. For more information about Prop 65 and the list of chemicals requiring disclosure, please visit http://www.oehha.ca.gov/prop65.html. Prop 65 entitles California consumers to warnings for the following products:

Alcoholic Beverages, Including, Without Limitation, Beer, Malt, Beverages, Wine, and Distilled Spirits

WARNING: Drinking Distilled Spirits, Beer, Coolers, Wine and Other Alcoholic Beverages May Increase Cancer Risk, and, During Pregnancy, Can Cause Birth Defects. For More Information, Go to www.P65Warnings.ca.gov/alcohol